+ 61 3 8560 2680For Customer Service Call
459 Toorak Rd
I hope this e-mail finds you well.
Apologies for the delay in response. Everything has been great so far, you have been very prompt with all communication and arranging of our airfreights. Things have gone smoothly and the updates with progress off the shipments and delivery is just what we are looking for.
I just want you to know that I think you have a real talent for customer service. It is a real strength of yours and ASP Global would not in my opinion be losing any customers through lack of customer service. You go beyond the call of duty by working out of hours on the weekend to facilitate our shipments. You also follow up quickly and remember to touch base with a nice frequency.
Thank you for your help.
We have known and worked with Jack Haddad for over 2 years now. Jack and his team have assisted CoolsanTM to establish a greater and more in depth understanding into managing our supply chain and working with overseas vendors. Jack has always been honest, reliable and knowledgeable in the advice and service that he offers. We would definitely recommend Jack Haddad to any organisation requiring supply chain and logistics solutions with integrity.
Having travelled the world with Jack, meeting leaders of countries and people who get the basics done, what continues to amaze me is his ability to connect with the human and deliver the promise. Knowledge, empathy, influence and professionalism. If its solutions you need call Jack Haddad.
I approached Jack Haddad in 1995 after he was referred to me via an industry colleague. It did not take long to establish that Jack was sincere, professional and could articulate the complexities I faced, but at the same time providing well thought of and practical solutions. Jack helped me by identifying the gaps in our supply chain, the opportunities for savings from an inventory and freight perspective, as well as working with our overseas vendors. The result was reliable delivery, improved relationships, shorter lead times, ownership of the process, and clarity on the “track and trace” which was an issue for us at the time. One thing I liked most was Jack’s attention and support to our business and genuine desire to work with us to be successful. I found the experience rewarding due to the success of the source plan and solutions provided to fix the issues at hand. Without hesitation, I would recommend Jack Haddad to you and your organisation should you need articulate supply chain and logistics solutions. Jack has many years of experience in all facets of International trade and no doubt can offer your business an appropriate solution.